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Through the path of quality to excellence
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Our school is committed to implementing a Total Quality Management System based upon the European Foundation for Quality Management’s model (EFQM) as a way of assessing continuous improvement.
Since 2001, our Centre has a Diploma in Commitment with Excellence, granted by The Basque Foundation for Quality (Euskalit), which has as a goal recognising those Basque organizations that follow the EFQM model as a reference frame for the improvement of their management, and that have commited themselves to make progress towards Total Quality/Excellence.
Such a commitment has been carried out in
the consecutive years. In April 2003, we
obtained the Silver Q-Basque Award to
Management Quality- and, in December 2005,
the Golden Q-Basque Award to Management
Quality-, an award obtained at that moment
only by 25 organisations in the Basque
Country.
This
way, Politeknika Ikastegia Txorierri comes
again to be the first Professional
Training centre in Bizkaia reaching both
acknowledgements, showing likewise having
reached an advanced level in their
management performances.
The application of the EFQM model allows us to establish improvement actions in the following fields:
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Evaluation of our customer satisfaction level (students, families, companies). |
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Evaluation of our staff satisfaction level. |
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School management using a process-based methodology. |
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Definition, implementation and monitoring of our policy and strategy. |
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The use of results indicators as tools for measuring objectives. |
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A commitment to our local social and economic environment. |
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Improving the efficiency of our human and technological resources. |
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| E.F.Q.M. –
2005 SELF-EVALUATION |
| Next, and briefly, the results obtained during the most recent self-evaluation are shown: |
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Leadership
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Policy and Strategy
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Staff Management
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Resources and alliances
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Processes
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Customer Satisfaction
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Staff satisfaction
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Impact on Society
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Business
results
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C1
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C2
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C3
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C4
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C5
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C6
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C7
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C8
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C9
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